Dental Insurance Assistance

We understand the challenges that come with navigating third-party payers and insurance relationships. As a benefit of your membership, the ODA provides opportunities to help get the support you need.

ODA Staff Assistance

Contact Us Directly

Our ODA staff is available to answer questions about dental insurance and third-party payer information as a benefit of your membership. To utilize this service, call the ODA at (800) 282-1526 or email



How to Submit an Issue to DIWG

If you have been unsuccessful in resolving a third-party payer situation on your own, consider submitting your issue to the DIWG via our confidential and secure online form below.

  • Include all supporting documentation that will help the working group understand the situation. Documentation should include everything that was submitted to the insurance company and the response(s), such as  a description of the situation, copy of the submitted claim form and claim denial with the explanation of benefits, copy of any appeal, photographs, radiographs, charting, etc. .
  • Remember to redact all information that would identify any specific patients.

If you prefer to submit your insurance issue via mail, fax or email, please send all documentation to: ODA Dental Insurance Working Group 1370 Dublin Rd., Columbus, Ohio 43215 or via fax at (614) 486-0381 or via email to


The DIWG is comprised of a dedicated group of ODA member dentists who volunteer their time to determine the ODA’s formal role in addressing dental insurance-related questions, concerns and complaints involving dental insurance and third-party payers that are submitted by ODA member dentists.

This working group meets the second Tuesday of every month via conference call to address dental insurance questions, concerns, complaints, etc. that are submitted by ODA member dentists

DIWG members also serve on the Council on Dental Care Programs and Dental Practice, and their services are only available to ODA member dentists.

Learn more about the Dental Insurance Working Group.

If you have been unsuccessful in resolving a third-party payer situation, you may want to consider submitting information to the Dental Insurance Working Group to determine if the ODA has a role in addressing the matter.

The working group has served for many years as an advocate and counselor to ODA members who have encountered problems with third-party payers.

  • The DIWG will review the information you have provided to ensure they have a deep understanding of the issue.
  • ODA staff or a working-group member may reach out to you to get additional information or answers to questions.
  • The group then determines the ODA’s role in best assisting you, including contacting the dental insurance company on your behalf when appropriate.
  • When appropriate, the DIWG will provide you with documentation of the ODA’s efforts you can use to add credibility to your position with the patient involved.
Sometimes, having the strength of the larger ODA organization behind you helps provide some form of relief for your concerns.

The working group has assisted many dentists over the years to address problems they were unable to resolve on their own; and has worked to facilitate the two-way flow of communication between the dental profession and Ohio-based dental insurance companies. The working group has addressed such issues as:
  • Denials or limitations for certain services (such as core buildups, crowns, endodontic therapy, scaling and root planning and radiographs).
  • Payment of non-contracting dentists.
  • Applications of participating provider agreements.
  • Application of least expensive alternative benefit clauses.
  • Participating provider listings.
  • Focused review, utilization review and other types of audits.
  • Dentist rating systems.
  • Overpayment recovery.
  • CDT dental code usage.
  • Unfair cuts to fee schedules.
While some insurance companies choose not to work with DIWG in a meaningful way, many are very responsive in addressing issues of concern ranging from clarifying their decisions to revising their practices.

Dental Insurance Resources

The American Dental Association has created valuable information on dental insurance. Additional resources created by the ADA to assist member dentists include:

Dental Insurance Corner

The “Dental Insurance Corner” is published monthly in the “ODA Today” to answer frequent questions and help members with common third-party payer issues. The ADA also features numerous resources including webinars, publications, guides, and more.

Dental Insurance News

For many dentists, terminating a participating provider agreement with a preferred provider organization (PPO), dental health maintenance organization (DHMO) or other type of third-party payer can be a nerve-wracking experience, largely attributable to a fear of losing patients who are covered by the plan the dentist is terminating with. If these ... [continue reading]
The American Dental Association has released the CDT 2024, which took effect Jan. 1, 2024. The new CDT 2024 is the HIPAA-recognized code set for dentistry. The ADA offers several CDT coding products, including books, training tools and an app, which can be found at ... [continue reading]
The new Ohio Medicad Fees are now finalized and effective January 1, 2024. They represent the culmination of a significant amount of work performed by grassroots Ohio Dental Association member dentists, the ODA lobbying team, Ohio Department of Medicaid (ODM), Gov. Mike DeWine, the Ohio General Assembly and other oral health care advocates. The ... [continue reading]


Contact our ODA staff today at (800) 282-1526 or the email below to learn more about how we can help resolve your third-party payer issues. Dental Insurance Assistance is an exclusive ODA member benefit.